Support
Last updated: June 17, 2026
Thanks for using Decova. If you have a question or run into a problem, please check the guide below or email us.
Contact
- Email: richramsang@gmail.com
- Response time: within 1–3 business days (excluding weekends and holidays)
- To help us help you: include your device (e.g., iPhone / iOS version), app version, a description of the issue, and a screenshot if possible.
Frequently Asked Questions
What is Decova?
Decova is an AI texting coach that analyzes conversations you enter to gauge the other person's interest and the flow of your relationship, then coaches what to reply. All results are for entertainment and reference only.
How do I use it?
- Enter your conversation or import a screenshot.
- Review the analysis of their interest and the relationship flow.
- Use the suggested replies to keep the conversation going.
Only enter conversations you personally took part in. Do not upload other people's conversations without authorization.
Is my conversation handled safely?
Original screenshot images are converted to text on your phone and are not sent to our servers. Only the text needed for analysis is sent, encrypted. See the Privacy Policy for details.
How do payments and refunds work?
All payments are made through Apple App Store in-app purchases. Refunds are handled by Apple at reportaproblem.apple.com. If a service issue prevented you from receiving a result after payment, email us and we'll help.
How do I cancel my subscription?
Manage or cancel your subscription in your device's App Store settings: Settings → Apple Account → Subscriptions → Decova → Cancel Subscription. If you cancel at least 24 hours before the end of the current period, you won't be charged again and keep access until the period ends. Deleting the app alone does not cancel a subscription.
I want to delete my account
You can delete it directly in the app's settings or by email. See the Delete Account page for details.